SUPPORT & HELP
Stuck with Training, Toolkit, or Cloud Workspace?
Get quick help for Patent Drawing School, the IP DaVinci Toolkit, and DaVinci Cloud Workspace — so you can get back to drawing, not fighting with setup.
Use this page to find answers, request technical help, and book live support for training questions, Visio/Toolkit installation, or cloud access issues.
- Help with Patent Drawing School course access & progress.
- Visio + IP DaVinci Toolkit installation and configuration.
- DaVinci Cloud Workspace access, login, and performance issues.
Where Do You Need Help?
Most support questions fall into a few simple categories.
Training & Courses
Patent Drawing School Access & Usage
Help with logging in, finding the right course, tracking progress, or understanding how the micro-courses fit together.
- ✔ Course access and enrollment questions
- ✔ Which course to start with for your role
- ✔ How to use practice diagrams and exercises
Toolkit & Visio
IP DaVinci Toolkit & Visio Setup
Help installing the templates and 11 patent stencils, connecting them to Visio, and matching the setup shown in the training.
- ✔ Toolkit download & installation
- ✔ A4 / Letter template setup
- ✔ Stencil panel layout & ShapeSheet-related issues
Cloud Workspace
DaVinci Cloud Workspace Access
Help connecting to your cloud desktop from Mac, Windows, Linux, Chromebook, or iPad — plus performance and login troubleshooting.
- ✔ First-time login and connection
- ✔ Slow or unstable sessions
- ✔ Questions about files and storage in the cloud
Studio & Workflow
IP DaVinci Studio & Workflow Questions
Help coordinating Studio work with your internal team training and toolkit usage.
- ✔ How Studio, Training, and Toolkit fit together
- ✔ When to outsource vs. draw in-house
- ✔ Best way to brief Studio using Toolkit-based diagrams
Support Options
Choose the support channel that matches how urgent and complex your question is.
Self-Serve
Guides & Documentation
Written guides that mirror the course content and Toolkit structure so you can self-diagnose most issues.
- ✔ Getting started with Patent Drawing School
- ✔ Toolkit installation & Visio configuration checklists
- ✔ Cloud Workspace connection & file handling basics
Email Support
Direct Email Support
Simple, asynchronous support for configuration issues, account access, and "how do I…" questions.
- ✔ Response focused on practical fixes, not theory
- ✔ Attach screenshots of Visio or the Toolkit
- ✔ Great for solo users and small teams
Live Sessions
Friday Q&A / Office Hours
Join a live screen-share to troubleshoot toolkit behavior, drawing issues, or course questions in real time.
- ✔ Ideal for teams working through specific figures
- ✔ Clarify how to apply the training to your own cases
- ✔ Ask "show me how" questions on real examples
Team Training
Focused Team Support & Training
Targeted sessions for law firms, R&D teams, or universities when you need structured help beyond individual support.
- ✔ Short workshops tailored to your figures and workflow
- ✔ Shared configuration across a team or department
- ✔ Great follow-up to initial course rollouts
Outcomes You Can Expect from Support
Support is not just about fixing problems — it’s about keeping your whole drawing workflow moving.
Faster Setup, Less Friction
We help you get Visio, the Toolkit, and (optionally) Cloud Workspace configured so you can focus on actual drawings.
- ✔ Step-by-step checks for Toolkit and templates
- ✔ Guidance for running on Mac, iPad, or locked-down PCs
- ✔ Clarity on where to store and version your drawings
Confidence Using the Training
Whether you’re an attorney, paralegal, engineer, or student, we help you understand which micro-courses to use and how to apply them.
- ✔ Course paths for different roles
- ✔ Suggestions on which tasks to practice first
- ✔ Answers to "am I doing this the right way?"
Aligned Teams & Programs
For firms, R&D groups, and universities, support makes sure everyone is using the Toolkit and training in a consistent way.
- ✔ Shared setup across multiple users or labs
- ✔ Patterns for dividing work between Studio and in-house staff
- ✔ Support for course instructors and trainers
Clear Next Steps When You’re Stuck
Instead of losing hours to frustration, you get a simple next step — a guide, a fix, or a short session.
- ✔ We tell you exactly what to try next
- ✔ You know when it’s a Toolkit issue vs. a Visio issue
- ✔ You know when to call Studio vs. keep it in-house
Still Stuck or Not Sure What to Ask?
Send us a short note describing what you’re trying to do — training, Toolkit, cloud, or Studio — and we’ll point you to the right fix.